La Paz Day Spa Policies

 

 

CANCELLATION POLICY

Your appointment time is reserved exclusively for you. We request a 24-hour cancellation notice to allow us to service other guests.

 

LATE ARRIVAL POLICY

It is at the Service Provider’s discretion to accept late arrivals with the understanding that your services will end as originally scheduled. Guests arriving later than 15 minutes may be asked to reschedule.

 

GROUP RESERVATIONS POLICY

For spa parties involving 5 or more people, we require a credit card number to book the services and reserve the date. A 50% fee will apply in the event of a cancellation of less than 24 hours for any or all services.

 

SPA ETIQUETTE

Please arrive early for your appointment to allow time for check in and to relax prior to your Salon & Spa services. If it's your first visit, we'll ask you to complete a client consultation form. We also ask that you set your mobile phones to silent or turn them off for the respect of all guests.

 

For your comfort, undergarments are optional during spa body treatments and applicable services. Disposables are available. Our Therapists are highly skilled in correct draping procedures and making you feel comfortable.

 

Gratuities are not included in any service or package. You may apply gratuity to your service during checkout.

 

PRODUCT RETURN POLICY, SERVICE REDOS AND REFUNDS

Any product returned by a client must have a valid receipt. If a product is returned with a valid receipt within 30 days of purchase, we will issue an "in-store credit" in the form of a Gift Certificate for the purchase amount plus sales tax. The Gift Certificate can be used towards any products or services. No refunds to credit cards.